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Out Bound Tele Marketing

Outbound telemarketing is an effective way to approach customers and has proven to be very penetrative.

It can be used as a separate marketing tool or combined with other forms of marketing to increase their effectiveness.

Outbound telemarketing is a unique marketing philosophy and requires a different set of skills, personnel management, costings, high levels of concentration and attitude.

Outbound telemarketing can be used to:
  • Generate qualifying leads
  • Build database lists
  • Get more customers for the product
  • Recruit employees

Out Bound Customer Support

We have the trained team and the resources to manage all your customer contact needs so you don’t have to divert your staff from but non-core business such as:
  • Routine customer follow-up
  • Customer relationship management
  • Market Research Surveys
  • Following up customers on reminders for various services

Inbound Customer Support

With a 24 hour operational inbound call centre, Voice Soft Solutions assists organizations with a significant area of their marketing program.

This includes:
  • Customer service free call lines
  • Complaints and suggestions
  • Sales promotions and competitions
  • Order processing and delivery services
  • Product service and information

Inbound telemarketing is an effective tool that many organisations, large and small, are turning to as a viable method for building sales and expanding markets, while actually cutting costs.

Many companies are outsourcing these services to specialist organizations such as OTS who provide a more cost-effective and efficient service than in-house.

Technical Help Desk

At Voice Soft Solutions, we build technical support solutions with layers of technical support. The front line team takes the initial call and solves the most common problems. The next layers are specialists in various aspects of the products, for the most complex problems. Voice Soft Solutions provides a team of technical experts. The results are satisfied customers, reduced service costs and a potential additional revenue stream.

This Includes :
  • Troubleshooting calls
  • Software problems
  • Internet service problems
  • Computer hardware problems
  • Up-sell/cross-sell purchases
  • Corporate helpdesk support
  • Warranty or post-warranty support

Market Research

Market Research provides an insight into general public as well as corporate attitudes, and experiences that influence people's beliefs and spending habits.

We provide an efficient way for clients to conduct quantitative as well as qualitative research.

We pride ourselves in providing market research services to a gamut of organizations enabling them to acquire the right kind of customer information in order to make their marketing initiatives fruitful.

This Includes :
  • Web search
  • Company research
  • Conducting survey & analysis
  • Target email address extraction
  • Online mystery shopper services

Back Office Operations

Voice Soft Solutions provides exclusive and highly accurate Data Entry and processing services. Data entry services comprises of minimum of double keying process wherein data is re-keyed to provide at least of 99.995% accuracy. With complete confidentiality and high level of accuracy the customers prefer to outsource their jobs to us. We Offer data entry services for all kinds of textual data capturing from printed matter, manuscripts, scanned images, web research etc. with high accuracy levels.

©VoiceSoft Solutions 2008